ABOUT THE COMPANY

C.M. Wilson is a professional HR consulting firm dedicated to delivering tailored human resources solutions for organizations across various sectors, with a strong focus on behavioral health and social services. Our firm specializes in regulatory compliance, employee relations, staff development, and strategic HR planning. We pride ourselves on partnering with agencies to enhance workforce performance, streamline operational processes, and ensure adherence to federal and state employment laws. With a commitment to excellence, integrity, and client-centered service, C.M. Wilson empowers businesses to build strong, compliant, and effective teams that support organizational growth and sustainability. 

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  • Compliance

    We are committed to upholding the highest standards of legal and ethical compliance, ensuring our clients remain aligned with federal, state, and industry-specific regulations at all times.

  • Mastery

    We strive for excellence and continuous improvement in all aspects of our work. Through ongoing education, experience, and innovation, we deliver expert-level HR solutions tailored to each organization’s needs.

  • Workplace Empowerment

    We believe that people are the foundation of every successful organization. Our work is dedicated to developing, supporting, and empowering a strong, resilient, and engaged workforce.

ABOUT THE OWNER

Crystal M. Wilson, the founder and principal consultant of C.M. Wilson, is a seasoned human resources professional with over two decades of experience in both the public and private sectors. Since beginning her HR career in 2003, she has served in key leadership roles, including HR Director for private enterprises and HR Administrator for the State of Maryland. Her diverse background also includes work as a labor analyst and project administrator, giving her a well-rounded understanding of workforce dynamics and organizational development. Crystal holds a Bachelor’s degree in Administration and Policy from the University of Maryland, Baltimore County, and a Master’s degree in Human Services and Substance Abuse Counseling through a dual program with the University of Baltimore and Coppin State University. Her areas of expertise include policy development and implementation, regulatory compliance, and employee relations. Committed to lifelong learning and continued professional growth, Crystal will be returning to school in the fall of 2026 to pursue her Juris Doctor (JD) in Corporate Law.

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MISSION STATEMENT

At C.M. Wilson, our mission is to empower organizations through expert human resources consulting that promotes compliance, operational efficiency, and a culture of accountability and growth. We are committed to delivering tailored HR solutions that align with each client’s unique needs—enhancing workforce performance, strengthening internal systems, and supporting long-term organizational success. Through integrity, professionalism, and a people-first approach, we strive to be a trusted partner in building stronger teams and more resilient businesses.  

Vision statement 

C.M. Wilson envisions becoming a leading force in human resources consulting by setting the standard for excellence, integrity, and innovation in workforce solutions. We aim to be the trusted partner of choice for organizations seeking to build compliant, inclusive, and high-performing workplaces. Our long-term vision is to influence positive change across industries by shaping policies, enhancing organizational culture, and developing strong leaders who are equipped to meet the challenges of a dynamic and evolving workforce landscape.  

At C.M. Wilson, we provide a comprehensive range of human resources consulting services designed to support organizational compliance, improve workforce performance, and enhance operational efficiency. Our offerings include:

  • HR Compliance Audits

    – Full audits of employee files, I-9s, credentialing, and personnel records
    – Policy and procedure reviews to ensure compliance with state and federal laws
    – Medicaid and behavioral health regulatory compliance support

  • Policy Development & Implementation

    – Customized employee handbooks and operational policies
    – Workplace procedures for onboarding, complaints, terminations, and discipline
    – Regulatory-driven policy alignment for behavioral health and healthcare agencies

  • Staff Training & Development

    – Professional development workshops for supervisors and staff
    – Compliance-based trainings (HIPAA, ethics, harassment, mandated reporting)
    – New hire orientation and onboarding programs

  • HR Administration & Outsourcing

    – Recruitment and hiring support, including background checks and onboarding
    – Payroll and employee classification guidance
    – Performance management system setup and support

  • Strategic HR Consulting

    – Organizational restructuring and role clarification
    – Workforce planning and capacity assessments
    – Employee engagement and retention strategies

  • Behavioral Health Support Services

    – PRP staffing consultation and program workflow optimization
    – QA reviews for clinical documentation and service delivery
    – Medicaid file readiness and audit preparation

  • Business Development & Special Projects

    – Grant compliance support and staffing alignment
    – Special initiatives (diversity & inclusion, workforce equity, crisis response planning)
    – Project management and administrative systems review